Terms and Conditions

Delivery/Collection Timeframes
All orders are processed Monday to Friday and ordering/processing time is 2-3 days. 

Refrigerated courier delivery is offered to Brisbane and surrounds on Tuesdays and Thursdays at a flat fee of $35 (free for orders over $350).

Collection at our Manly Qld office is available Tuesday to Saturday. Please note: this is a pick up service only. No additions or changes to orders can be accepted at pick up.

Urgent Orders
If you require items urgently, please call us on 07 3396 8962 (press 3) or email us and we will do our best to assist. Urgent orders must be collected from our office.

Allergies

Event Deli and its suppliers have strict cross-contamination policies and make every attempt to identify ingredients that may cause reactions for those with food allergies; however, we cannot guarantee a total absence of these products. We assume no liability for reactions from food consumed and/or any other associated products purchased from Event Deli.

Refunds and Replacements
Please choose carefully as Event Deli is not required to provide a refund or replacement if you change your mind, or if your catering requirements change. If the items you received were incorrect, damaged or missing, we will do our best to send the correct, replacement or missing items on an urgent basis, offer you an alternative product, or offer a refund for the goods in question. All requests must be in writing, and must be approved by an Event Deli Manager. No items are to be returned to us without prior arrangement. Given the nature of our products, requests MUST be received within 24 hours of delivery of your order.

Privacy Policy
Privacy is very important to The Consortium Qld Pty Ltd. We are required to comply with the Federal Privacy Act 1988 and the Australian Privacy Principles, and therefore our privacy policy applies to any personal information we collect, use or disclose, including the personal information of our employees and contractors.

 

How and why we collect personal information
We collect personal information in order to provide various services to our clients. With consent, we may also use personal information for related purposes including providing clients with updates on our products and services.

 

How we use and disclose personal information
We do not use or disclose personal information for any purpose that is unrelated to the services we provide and that you would not reasonably expect (except with client consent). We have a duty to maintain the confidentiality of our clients’ affairs, including personal information. Our duty of confidentiality to our clients applies, except where disclosure of personal information is consented to by the client or is compelled by law. Client personal information may be disclosed to approved third parties who are also required to comply with the Australian Privacy Principles.

 

Security of your personal information

We endeavour to protect any personal information that we hold from misuse and/or loss, and to protect it from unauthorised access, modification and/or disclosure. If you want to gain access to your personal information, correct or update your personal details, register a complaint about a breach of your privacy, or you have any other query relating to our privacy policy, please contact us:

The Consortium Qld Pty Ltd
Shop 6, 457 Esplanade Manly Qld 4179
Phone: 07 3396 6067
Email us